Royalty Smart Home · Customer Guide
Astound

Everything you need to know in 68 seconds

Install, billing, WiFi, and reward details — one quick guide before your service starts.

1 Gig · $45/mo — Price for Life
First Things First

Let's get the heavy one out of the way.

Your first bill is the one that looks different — and now you'll know exactly why. Astound bills monthly in advance, so that statement may include prorated and advance service charges, a $14.99 one-time activation fee, taxes, and surcharges.

Internet (1 Gig)$45.00
Non-ACH AutoPay$10.00
Taxes~$4.13
Activation (one-time)$14.99

Total first month$74.12
Estimate for the base 1 Gig plan. Taxes vary by address — your confirmation has the exact number.

Once that's behind you, your AutoPay discount kicks in on the second month's billing cycle. Just compare every charge against your confirmation, and you're clear.

Lifetime Price

Keep it, and it's yours for good.

Your rate is locked in for as long as you keep your current plan active and your account in good standing — no annual re-shop, no surprise reset.

Changing plans, dropping a service, or falling out of good standing can end lifetime-price eligibility. Exact terms control — check your agreement for the full conditions.

1

Installation day

  • Your appointment window is the technician's arrival window — for example, if your window is 8am–12pm, the tech can still show up as late as 12pm. If they're late, you get a $20 bill credit.
  • Typical windows are 8am–12pm or 1pm–5pm. Check your email to confirm your exact time slot.
  • Astound will call to confirm the day of and sometimes the day before.
  • In some cases, a temporary line is run from the fiber node or amplifier to your home. A separate burial team is then scheduled to come back and bury that line permanently.
2

AutoPay + eBill

  • Inside your MyAstound account. Enroll in AutoPay using the login details sent to you — your username is your email, and your temporary password is Internet1!
  • The everyday pricing for 1 Gig WiFi is $55. Enroll in Bank-Account AutoPay for a $10 monthly discount; using a debit or credit card gets a $5 discount.
  • The AutoPay discount appears on the second month's billing cycle.
3

Two apps. Two jobs.

  • MyAstound: view and pay bills, manage AutoPay, update account details, enable text alerts.
  • eero app: set the WiFi name and password, view devices, create guest access, manage the mesh network.
4

Mesh WiFi expectations

  • eero mesh improves coverage — it does not increase the internet speed purchased with your plan.
  • Place the main eero near the modem in an open space. Avoid cabinets, floors, and large appliances.
  • Place extra nodes between the main eero and the weak area.
  • Equipment count, inclusion, and extra-node charges follow your order confirmation.
5

Gift card follow-through

  • Reward value and eligibility follow your qualifying order.
  • Keep service active and the account in good standing for 90 days.
  • After 90 days, check email and spam for online redemption instructions.
Your Move

Four quick taps. Come back whenever.

Nothing here is timed — knock one out, close the tab, pick it back up later.

Get the MyAstound app

Bills, AutoPay, account details, and text alerts — all in your pocket.

Set up eero

Name your WiFi, set a password, and get your mesh network running.

Enroll in AutoPay + eBill

Do this within 30 days to unlock your monthly discount.

Save Customer Care to your phone

One tap now saves the search later.

Save my contact

That's me — your direct line if you ever need anything.

Refer a friend

Know someone who needs better internet? Choose how you want to send it.

Text a friend

Pre-written message — just pick who to send it to.

Add your friend, then add us too — that turns it into a group chat intro.

Text a friend
Send your link Coming soon

Opens your referral page.

Refer a friend
24/7 Customer Care
Astound · 1-800-427-8686
Billing · account · install changes · technical help
Have your account number and service address ready.
MyAstound: my.astound.com
Royalty Smart Home LLC is an authorized dealer of Astound Broadband. Prepared by Royalty Smart Home LLC for Astound customers. If anything here doesn't match your order confirmation, your order confirmation is what applies. Offers, fees, equipment, and rewards vary by address and may change. This guide is not a bill or contract. Updated August 29, 2026.